Privacy policy

This Privacy Policy explains how Pentagon Property collects, uses and protects personal information when you visit our website, contact us, or use our estate agency services.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who we are

Pentagon Property is an estate agency based in the United Kingdom.

For the purposes of data protection law, we are usually the “data controller” of the personal information we collect. This means we decide how and why your personal information is used.

Contact details

Pentagon Property
Website: https://www.pentagonproperty.co.uk/
Email: sales@pentagonproperty.co.uk
Telephone: +44 7897069009
Address: 5 Merchant Sq, London W2 1AY

2. Information we may collect

We may collect and use personal information that you provide to us, including:

• your name;

• your email address;

• your telephone number;

• your postal address;

• details about a property you are interested in buying, selling, renting or letting;

• information you provide when making an enquiry, booking a viewing or requesting a valuation;

• information needed to progress a sale, purchase, letting or tenancy;

• identity, financial or property-related information where required for legal, regulatory or business purposes;

• records of communications between you and us.

We may also collect limited technical information when you use our website, such as your IP address, browser type, pages visited and cookie preferences.

3. How we collect your information

We may collect personal information when you:

• contact us by phone, email, website form or social media;

• request information about a property;

• arrange a viewing or valuation;

• use our estate agency services;

• provide documents or information to us;

• subscribe to updates or marketing communications;

• use our website.

We may also receive information from third parties where appropriate, such as property portals, solicitors, conveyancers, mortgage advisers, referencing providers, identity verification providers, landlords, tenants, buyers, sellers or public sources.

4. How we use your information

We may use your personal information to:

• respond to your enquiries;

• arrange property viewings and valuations;

• provide estate agency services;

• market, sell, let or manage properties;

• help progress property transactions;

• communicate with you about properties or services;

• verify identity and carry out checks where required;

• comply with legal and regulatory obligations;

• keep business and transaction records;

• deal with complaints, disputes or legal matters;

• improve our website, services and customer experience;

• send marketing communications where permitted by law.

We will only use your personal information where we have a lawful reason to do so. This may include where the processing is necessary to provide services to you, comply with a legal obligation, pursue our legitimate business interests, or where you have given consent.

5. Marketing

We may contact you with information about properties or services that may be of interest to you where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided in our messages.

We may still contact you about non-marketing matters, such as an enquiry you have made, a viewing, a valuation, a transaction, or another service you have requested.

6. Cookies

Our website may use cookies and similar technologies. Cookies are small files placed on your device to help websites work properly and improve user experience.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may only be used with your consent where required by law.

You can manage your cookie preferences through your browser settings or any cookie controls available on our website.

7. Sharing your information

We may share your personal information where necessary with relevant third parties, including:

• sellers, buyers, landlords and tenants;

• solicitors and conveyancers;

• mortgage advisers, lenders or financial advisers;

• referencing, identity verification or compliance providers;

• contractors, surveyors, valuers, photographers or other property professionals;

• property portals and marketing service providers;

• IT, website, email, database and cloud service providers;

• accountants, insurers, legal advisers and professional advisers;

• regulators, public authorities or law enforcement agencies where required.

We will only share personal information where appropriate and where we have a lawful reason to do so.

8. How long we keep your information

We will keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on the nature of our relationship with you, the services provided, legal or regulatory requirements, accounting requirements, and whether we need the information to resolve disputes or protect our legal rights.

When personal information is no longer needed, we will delete it or anonymise it where appropriate.

9. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information in certain circumstances;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• ask for certain information to be transferred to another organisation;

• withdraw consent where we rely on consent.

These rights may not apply in all circumstances. To exercise your rights, please contact us using the details above.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites. You should read the privacy policy of any third-party website you visit.

12. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.